SHIPPING POLICY

Free delivery in Leichhardt & Haberfield

WHAT IS THE FIXED RATE DELIVERY COST?

Standard tracked delivery (through Australia Post) is $15 (3-5 days)
Express tracked delivery (through Australia Post) is $20 (1-2 days)

WHEN WILL MY ORDER BE SHIPPED?

Orders will be processed during business hours. If the order is placed outside of salon hours, it will be processed on the next working day.

We endeavour to ship all orders on the day they are processed but please note, that as we are a working clinic, it is not always possible to get to the post office on the same day the order is received.

You will be advised when the order has been shipped and provided with the Australia Post tracking number. Unless otherwise requested or going to a P.O Box, we select “Signature Required” for all deliveries.

WHAT IF MY ITEM IS OUT OF STOCK?

We endeavour to keep reasonable levels of our core product lines but sometimes, very popular products may be out of stock with both us and our suppliers.

If your item is out of stock, we will contact you with an estimated date for re-stocking. If you do not wish to wait, a refund or alternative can be supplied.

Where a product is listed as “order only”, we do not keep these on hand, but are happy to order in for you. In this case, we will contact you to advise the estimated delivery time.

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